Privacy Policy

Last Updated: April 2025

At The Health Nest, your privacy is important to us. This policy explains how we collect, use, store, and protect your personal information.

We comply with the Personal Information Protection Act (PIPA) of British Columbia. Our team is committed to safeguarding your personal and health information with the highest standards of confidentiality and care.

What personal information we collect

We may collect the following information:

Name
Date of birth
Contact details (address, email, phone)
Health information relevant to your care
Emergency contact information
Payment and billing information
Appointment history
Health insurance information
Other information you choose to provide

How we collect information

We collect personal information through:

Online intake forms
Appointments booked through the Jane App
Phone calls and emails
In-person interactions at the clinic
Referrals from other care providers (with your consent)

Why we collect your information

We collect and use your information for the following purposes:

To provide you with health care services
To book and manage appointments
To communicate with you about your care
To keep accurate health records
To process payments and manage billing
To comply with legal and regulatory obligations

Jane App

We use the Jane App to manage appointment bookings, electronic health records, and secure messaging. Jane is a Canadian company that stores data securely in compliance with Canadian privacy laws. For more information, visit www.jane.app.

Online forms

We may use secure online forms to collect intake and consent information. These forms are encrypted and hosted by trusted third-party providers that comply with Canadian data privacy standards.

Who has access to your information

Only authorized Health Nest practitioners and administrative staff have access to your personal information. We do not share your information without your consent, except:

When required by law
When necessary to protect you or others from harm
When referring you to another health care provider (with your consent)

How we store and protect your information

We use secure digital systems, including the Jane App and encrypted forms, to store your data. Paper records (if any) are kept in locked cabinets in restricted areas. We take reasonable steps to protect your information from loss, theft, unauthorized access, or disclosure.